Mission Viejo Borders Manager Darren doesn't like pregnant women or service dogs. He also doesn't like the elderly. If you fit into one of those categories, he will threaten to throw you out of the store and act righteous while he is doing it.
Despite numerous complaints from customers, Borders still allows Darren to continue his bigoted actions. Borders customers would like to remain loyal to the store and hope the chain doesn't lose business, but the regularized practice of bigotry is too much for more and more Mission Viejo Borders customers.
The Mission Viejo Borders owns the land, but that won't save the store if Darren continues to throw out customers based on his bigoted reasoning.